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Case Origin field Default to "Phone" while creating new case
Issue DescriptionWhile creating a new Case using the standard New button, the Case Origin field is automatically defaulting to “Phone”. The expected behavior is for this field to default to...
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How to SET Open CTI Page Info for a Visualforce Page (aka is there a...
The Open CTI Interaction toolkit has a method that a Salesforce Call Center implementation can use for retrieving the Object Name and Record Id of the page that a user is currently...
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AWS Connect Salesforce IDP Config
I am trying to integrate Amazon Connect with Salesforce. I followed the document linked below to configure Salesforce as the IdP provider. However, while connecting to Salesforce, I am encountering a...
View ArticleSalesforce CTI Implementation Service Console
I am preparing for service cloud consultant exam. I have a little bit of experience in supporting CTI integration issues as salesforce developer due to my current project.But there are few points i...
View ArticleWill lightning voice replace CTI integrations?
I have read about Lightning voice, where you can make/receive calls based on yearly subscription. If that is the case, Will it be an alternative for the traditional CTI integrations happens in...
View ArticleCan we listen into events from OpenCTI app in Salesforce?
We use a very basic OpenCTI app from a vendor, we are trying to extend the functionality to create both Case and Account when the caller is not found in our DB. The Call Centre app already allows this...
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Salesforce CTI softphone screenpop not working
I have the Twilo Flex Call Center Adapter Open CTI installed into Salesforce.I am System Admin and when I get calls the screen popping works (it opens records or search results).When other users get...
View ArticleSalesorce CTI Integration [closed]
We are working with a client that needs to reach out to his prospective customers via phone which must be integrated with the Salesforce Lightning.I have installed Open CTI package in my dev org but...
View ArticleCTI Call Centre: You can't add these users because they’re already assigned...
We are trying to add a User to the Call Centre in an SDO, but when we select the user and try and add them, we get this error message:You can't add these users because they’re already assigned to...
View ArticleCTI sendCTIMessage function from lighting component
How to make call to CTI sendCTIMessage function from lighting component. I have LWC component from where I want to make call to CTI. Is It possible to call sforce.console.cti.sendCTIMessage(message,...
View ArticleAWS Authorization Error When Creating New Partner Contact Center for Voice in...
I am trying to create a New Partner Contact Center for Voice in Salesforce, but I am encountering the following error:Hello,Something went wrong when you tried to make a change in Service Cloud Voice....
View ArticleCustom Object not visible in Softphone layout under Display these...
I have a softphone setup in my salesforce org and custom object "Complaint". In my softphone layouts, I am trying to add my object under "Display these salesforce.com objects" but the object is not...
View ArticleCTI sendCTIMessage function from lighting component
How to make call to CTI sendCTIMessage function from lighting component. I have LWC component from where I want to make call to CTI. Is It possible to call sforce.console.cti.sendCTIMessage(message,...
View ArticleSalesorce CTI Integration [closed]
We are working with a client that needs to reach out to his prospective customers via phone which must be integrated with the Salesforce Lightning.I have installed Open CTI package in my dev org but...
View ArticleCan someone explain how Salesforce works with CTI? (Avaya)
I have a client who has Salesforce and uses an Avaya switch to run their call center. They enter in random call information into this old legacy program called Omni and once a week they manually update...
View ArticleContact Center Definition File for Salesforce Service Cloud Voice Connector
I am trying to setup a contact center in Salesforce Service Cloud Voice with Cisco WebEx Contact Center as Partner telephony Provider. I need assistance in creating a Call center definition file....
View ArticleSalesforce CTI save log after call
In the Salesforce CTI API, how does one get the WhoID parameter when saving a log back to Salesforce after a call has completed?This is the example...
View ArticleUnable to open Partner Telephony contact centers in Salesforce Service cloud...
I am getting below error while navigating to Partner telephony Contact Centers. However, I am able create new contact centers through Partner Telephony setup section.This page has an error. You might...
View ArticleClassic Open CTI methods workaround in Lightning
we're preparing for a migration from Classic to Lightning. We have a custom implementation of CTI where we're using some of the sforce methods, that we need to replace with the new ones.I've...
View ArticleHow to create multiple sessions/tabs?
We are working on a CTI application where we handle the calls and chat, we are using Open CTI JS APIs for the integration. For every call/chat we have to do a screen pop for the matched record in the...
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